If you select the email redemption option your PAC will be emailed to you within 3 working days. However, if you wish to receive the physical SIM card this will be posted via our preferred postage service, Royal Mail 48 tracked. This service is trackable, but does not require a signature so there is no waiting around for your delivery. If your number is valued more than £100 we will send Tracked and Signed for, to ensure the security of your new number.

We accept all major debit and credit cards including american express, visa, mastercard, visa debit, visa electron, maestro, solo, and paypal.

This is not a problem, you may take any of our numbers to any network of your choice by requesting the PAC you are free to transfer to your chosen network service provider whether a contract or pay as you go account.

If you have selected email redemption, your PAC code will be emailed to you. However, if you wish to have your SIM delivered to you, full instructions are included with your order explaining how you may request the PAC from the current network provider, if you require any assistance with this process please do not hesitiate in contacting us.

Once you have obtained your PAC you may call your chosen network provider (contract or payg) and advise them of this alphanumeric code, once provided the porting process will complete within 2 working days.

PAC is Porting Authorisation Code. It is required to transfer your number from your current service provider to the new service provider. To get your PAC you need to contact your service provider.

You will need to provide the PAC to the new service provider within 30 days of issue, otherwise the number with remain with the current network provider. Once provided to the transfering network your number will be transferred in approximately 2 working days.

PAYG customers can migrate to Pay monthly contract of the same network, prior to migration network will run all the credit and verification checks once again. After successful completion of these checks customers will be migrated to the new contract.

There can only be two reasons why a port authorisation code will not be issued:

If your number is disconnected due to inactivity on the account

Your current networks contractual obligations have not been completed

Yes. All card processing is handled independently by our secure payment server. At no time do The Phone Number Store view your card payment details. The secure payment system has been implemented as part of our commitment to help stop internet fraud and to make shopping at VIP Mobile Numbers a safe and worry free process.

Please check all packaging before opening your order(s) to ensure you have received the correct product. If you have ordered the wrong product, you can return it to us for an exchange. Please Give us a call. You may be charged for redelivery.

If we have sent the wrong product, which does not match the description on your invoice, you can return it to us for an exchange. Please give us a call.We will refund the cost of postage where applicable.